Conflict Management (level 2)

Introduction

Work place violence is an issue in all businesses and services where staff may face emotionally charged situations. The Health and Safety Executive defines workplace violence as Any incident in which an employee is abused, threatened or assaulted in circumstances relating to work. Where the risk is foreseeable a legal duty of care exists on both employer and employee to minimise this risk by providing safe guidance, procedures and appropriate training.

Course Content

• Identify different types of conflict at work and know your preferred method of dealing with conflict
• Use different strategies for dealing with conflict
• Use assertive behaviour rather than aggressive or passive behaviour
• Make best use of body language, listening and oral communication
• Keep your cool, stand your ground and reach a positive resolution
• Defusing Conflict

Qualifications

Candidates Will be required to pass a 1 hour multiple choice examination on the areas listed above and if successful will receive a BIIAB award in Conflict Management

Opportunities

Anyone who deals with the public will find this a useful and informative course. The principles help to avert escalation and avoid conflict situations

Price: £100 per person