Working with both underwriters and product manufacturers directly, Eos provides end to end Product Recall and Malicious Product Tampering (MPT) assistance services, including response.
Our service is provided by our quality controlled specialist consultants which, include food and product safety experts and former UK law enforcement officers specialising in MPT, extortion, and product recall cases. The consultants are supported by a formally controlled global network of laboratories and testing facilities, providing true Worldwide coverage.
Product Recall and MPT services provided include:
- Crisis Management Team membership
- Action Planning
- Call Centre Implementation
- Crisis Public Relations and Communications advice
- Customer and Authorities expectations advice
- Similar incident information provision
- Use by date advice
- Root cause analysis
- Development of risk assessments
- On-site visits and assessments
- Arrangement of certified destruction
Using our global crisis response hotline the service is administered from the Eos Operations and Crisis Response Centre based in the UK
Please click here to contact our Crisis Management team.